Dear Customer/Reseller,

This email contains important information regarding the upcoming Downtime for our Digital Certificate Product and the change in Certificate Signing Request (CSR) or Public Key Generation post the downtime.

On account of the Maintenance Downtime announced by thawte, the Digital Certificate Product will undergo a Downtime as mentioned below:

Maintenance Window:

Date: June 27, 2010
Time: 5:00 AM - 11:00 AM GMT/UTC
Duration: 6 hours

Affected Systems: Digital Certificate Enrollment, Reissue, Renewal & Management.

Please Note: This outage shall have no impact on the working of your pre-issued Digital Certificates.

Change in CSR/Public Key Generation

After the above downtime, all Certificate Signature Requests (CSR) or Public Keys generated from the Web Servers, will need to be signed with 2048-bit private key as opposed to the current 1024-bit private key.

For Certificates issued and installed BEFORE the downtime

The certificates will continue to function seamlessly without any change required from your end.

For Certificates issued and installed AFTER the downtime:

You will need to ensure that your Customer's Web Host has installed the new thawte Intermediate CA certificate for the respective type of Digital Certificate he has purchased from you.

Please feel free to get in touch with our Support Team, in case of any queries or doubts.


Friday, June 25, 2010

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